PMSL Shipping Policy

General Rules

  • All orders placed by 1pm PST ship the same business day. However, exceptions do occur which are beyond our control.
  • PMSL ships to all 50 US States and select US Territories.
  • PMSL ships to Canada.
  • The good news – PMSL orders ship directly from strategically located warehouses around the country. This insures you receive your orders in the timeliest way possible.

Continental US

Our domestic shipping policy for all 48 contiguous United States (not including Alaska and Hawaii) is simple:

  • For orders of $75.00 or more (not including sales tax) your shipping is FREE!
  • For orders $74.99 and under, the flat rate is $5.95.

Non-Contiguous US States and Territories (Alaska and Hawaii, AS, GU, HI, PR, VI, APO, AE, AA, FPO)

Shipping to AK and HI, as well as all other US Territories listed above will cost a bit more to ship. Unfortunately, there is no free shipping available.

  • Alaska and Hawaii Shipping – $10.95 flat rate. Weight in excess of 5 lbs. receives additional charges based upon shipment size (dimensions) and total weight. Call 1-888-492-9055 about Priority Shipping options.
  • Other US Territories and US Military Posts (AS, GU, PR, VI, APO, FPO, AE, AA, AP) – $14.95 flat rate.Weight in excess of 5 lbs. receives additional charges based upon shipment size (dimensions) and total weight. Note: Military addresses must show the grade, full name with middle name or initial, unit number or ship name. Replace the city name with “APO” or “FPO” and the state with “AA”, “AE” or “AP”.

Next Day Delivery Premium

We have Standard NEXT DAY shipping available. This is calculated by weight and zip code. For this service, please indicate normal shipping, and call to make special arrangements and pay the additional costs involved. You can reach PMSL Customer Service at 1-888-492-9055.

Canadian Orders

We offer STANDARD GROUND (5-15 Business Days) shipping for $19.95 flat rate. When weight exceeds 3 lbs., an additional charge is added based upon shipment size (dimensions) and total weight. We also offer PRIORITY AIR (1-3 Business Days) shipping calculated by weight and postal code. Because shipping costs are dependent on the order type and size, please call for more details.

  • Please Note: We ship Standard orders to Canada via the US Postal Service and delivery can take 1-3 weeks.  Standard Heavy Items will ship UPS Ground. Priority shipments use UPS Expedited or FedEx International Priority Air Service, with brokerage fees included. Delivery time is 2-3 days to most locations in Canada. Remote locations may require additional time.
  • Heavy Items: Canadian orders may require additional shipping depending on weight and ship-to location. The customer is contacted by email before shipping if weight and destination of item is heavy, large, and /or remote. The order is cancelled when the additional shipping fee is not authorized.
  • Customer is responsible for HST (GST) or other fees.
  • Cancelled Orders: Customers are responsible for return postage on any order that has already shipped and is refused or cancelled.

3rd Party Shipping

Orders are shipped UPS, if requested, with fees billed to the receiver. In addition, we can ship on 3rd party UPS or FedEx accounts when requested at checkout. Simply enter the account number and service level required in the comment section of your order. You are still charged for shipping at checkout, however a refund for the shipping paid less a $5 handling fee will be processed. Orders shipped on 3rd party accounts may ship the next business day.

Back-ordered Products

When an order contains a backordered item, we will not ship your order until all items are in stock. Many backordered items are restocked within a few business days. Customers are notified when there is a significant delay in fulfilling an order.

Signature Upon Delivery

For your protection, orders that ship via FedEx or UPS may require a signature upon delivery. Both companies employ a “drivers’ discretion” policy when requiring a signature. FedEx and UPS will make three (3) delivery attempts before returning the package to our PMSL warehouse.

Package Tracking Numbers/Delivery Confirmation

Once your order ships, we will send you a Shipment Notification via email that evening. This notice will include the tracking or delivery confirmation number of your package and a link directing you to the carrier’s website. Be advised that tracking numbers can take up to one (1) business day to be uploaded into the carrier’s system.